Help  | IVR (JB): 877-299-7900  |  Customer Support (JB): 866-590-6727
   IVR (JC): 866-238-9650  |  Customer Support (JC): 866-270-4909

Site Help

Need assistance using myCGS?

Several documents are available to help answer your questions:

The myCGS User Manual details all of the features and functionality of the myCGS web portal.

The myCGS Registration Guide provides instructions on what you and your coworkers need to do to successfully register for myCGS, update your user profile, and add additional NPI/PTAN combinations to your myCGS account.

The myCGS FAQs answer a variety of common questions users have regarding myCGS.

For general questions concerning Medicare DMEPOS claims and billing, visit our website at

If you need additional assistance, please contact our Customer Service Department at:

  • Jurisdiction B: 866-590-6727
  • Jurisdiction C: 866-270-4909